This Privacy Policy governs the manner in which Elegant is (doing business as) Everett Shuttle collects, uses, maintains, and discloses information collected from users (each, a “User”) of www.everettshuttle.com. This privacy policy applies to the Site and all products and services offered by Elegant is (doing business as) Everett Shuttle.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users’ means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar information.
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
Everett Shuttle may collect and use Users’ personal information for the following purposes:
- To Improve Customer Service
Information you provide helps us respond to your customer service requests and support needs more efficiently. - To Process Payments
We may use the information Users provide about themselves when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To Send Periodic Emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Everett Shuttle has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page, and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Site, you signify your acceptance of this policy and Terms of Service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Customers can cancel Everett Shuttle reservations at any time up to 24 hours before the scheduled pickup for a full fare refund using the website and the official mobile apps. For reservations made via phone, the booking fee is non-refundable. Cancellations can also be made by calling +1 (425) 979-5999.
Everett Shuttle will not provide a refund if the reservation is canceled or changed less than 24 hours prior to pick-up time or in the event of reservation abandonment. This includes bookings made within 24 hours of the pickup time.
Failure to contact Everett Shuttle with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare. Reservations impacted by airline delays and cancellations may qualify for refunds when a replacement reservation is made.
Passengers riding with Everett Shuttle have the option to tip their drivers in person or online. When reviewing the total charge of your ride, there will be a pre-selected tip percentage added to the subtotal. This pre-selected tip percentage can be adjusted prior to purchase online, or for over-the-phone reservations, passengers can tip in person via credit card or cash after ride completion.
Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g., suitcase, duffel bag) and two carry-on items (e.g., diaper bag, laptop case, backpack, or purse) all ride free.
Extra fees may apply in the following instances. Contact us for needs outside of those listed:
- Excess/Oversized Baggage – $10 fee per item.
- Checked bag exceeds 50 pounds (approximately 23 kilograms).
- Total dimensions exceed 80 inches (length + width + height).
- Boxes – $10 fee per item.
- Golf Clubs – Counts toward your total checked items.
At Everett Shuttle, we support the strongest safety standard by recommending that small children five years and under be secured in a child restraint seat for transportation. If federal, state, or local law requires your child be secured in a child safety seat, please bring one as it is the parent’s or caregiver’s responsibility. If you can’t bring your own car seat, Everett Shuttle can provide child restraint seats at no cost to you. Children under the age of 16 years old must be accompanied by an adult.
All animals – excluding service animals – must be kenneled to board the vehicle.
Kennel guidelines are as follows:
- Less than 20 pounds: Lap carrier permitted.
- More than 20 pounds: Must reserve SUV.
You agree to receive automated verification and transactional messages. Terms and Privacy Policy can be found at https://everettshuttle.com/privacy-policy. You may receive up to 5 msgs/mo. Txt and data rates may apply. Reply STOP to end or HELP for help.
For any inquiries regarding these terms, our site policies, or your interactions with our platform, please reach out to us at info@everettshuttle.com.